Refund & Cancellation Policy
Last updated: 22 September 2026 | South Africa | Prices and refunds in ZAR
1. Scope and your rights
This policy explains how cancellations, rescheduling and refunds are handled for PartyPop packages, custom orders and equipment hire. It should be read together with our Terms & Conditions. This policy applies to advance bookings, custom quotations and equipment hire supplied by PartyPop. Nothing in it limits any right or remedy that cannot lawfully be excluded under South African consumer law.
2. If you cancel
Please cancel in writing as soon as possible. PartyPop may deduct a reasonable cancellation charge based on the nature of the order, the notice given, the possibility of filling the date and any non-recoverable custom materials, printing, supplier, travel or preparation costs. Any amount paid above that reasonable charge will be refunded.
3. Rescheduling or changing a booking
Rescheduling and material booking changes must be requested in writing and are subject to availability. PartyPop will explain any additional supplier, printing, travel or preparation cost before confirming the change.
4. Custom and personalised work
Custom printing, personalised décor and materials already ordered or produced for your booking may be non-refundable where permitted by law. PartyPop will identify these non-recoverable costs when assessing a cancellation or change.
5. If PartyPop cannot fulfil the booking
If PartyPop cancels or cannot supply the agreed service, you may choose a transfer to another available date or a refund for the service not supplied. If no suitable alternative is agreed, the affected payment will be refunded.
6. Equipment hire and service concerns
Please inspect hired equipment at handover and report any issue promptly. For a concern about a service or delivered item, contact PartyPop as soon as reasonably possible and allow us a fair opportunity to inspect and remedy the issue.
7. How refunds are processed
Approved refunds are returned through the original payment method where available. Bank and payment-provider processing times may apply after PartyPop releases the refund. We will send confirmation when the refund has been initiated.
8. Request a cancellation, change or refund
Email partypopza2023@gmail.com or WhatsApp +27 72 960 9773. Include your name, order or invoice number, event date and a short explanation of your request so we can assist quickly.