Delivery & Collection Policy
Equipment hire only | R9.50 per kilometre | Free collection available | Prices in ZAR
1. When this policy applies
This policy applies only to PartyPop’s standalone equipment-hire service for customers styling their own events. It covers hired boards, arches, plinths and other reusable items. Package bookings follow the delivery, setup and breakdown arrangements stated in the selected package or written quotation and do not incur the standalone equipment-hire per-kilometre delivery charge.
2. Delivery rate and calculation
Equipment-hire delivery is calculated at R9.50 per kilometre using the one-way driving route from PartyPop’s confirmed dispatch point in Welcome Estate, Athlone, Cape Town to the customer’s delivery address. The road distance and fee are shown for the customer to check and accept before payment. The fee is calculated from the route metres and rounded to the nearest cent, then included in the order total and 50% deposit. Discount codes exclude delivery. If the address or route cannot be verified, no estimated or zero delivery fee is charged; the customer must correct the address, choose collection or contact PartyPop before paying. Collection remains free.
3. Free collection
Customers may choose free collection from PartyPop’s collection area in Welcome Estate, Athlone, Cape Town. For privacy and security, the exact collection address and agreed collection time will be shared directly after the booking has been reviewed and confirmed. Equipment may not be collected without prior confirmation.
4. Delivery address and access
The customer must provide a complete and accurate street address, suburb, postal code and contact number. Please disclose stairs, restricted access, parking limitations, security procedures or other conditions that may affect delivery. PartyPop may correct or requote a delivery fee if the address supplied is incomplete, inaccurate or materially different from the confirmed location.
5. Timing and handover
Requested dates and times remain subject to PartyPop’s written confirmation. The customer or an authorised adult must be available at the agreed time to receive or collect the equipment and inspect it at handover. Delivery times may be affected by traffic, weather, venue access and circumstances outside PartyPop’s reasonable control; PartyPop will communicate material delays as soon as reasonably possible.
6. Failed delivery, waiting time and additional trips
If delivery cannot be completed because no authorised person is available, the address or access information is incorrect, or safe access is not provided, PartyPop may arrange another delivery or collection. Any reasonable additional travel or waiting charge will be explained and agreed before it is added. PartyPop will not automatically charge an undisclosed additional fee.
7. Care, loss and damage
Hired equipment remains PartyPop’s property. The customer is responsible for it from handover until the agreed return or collection. Equipment must be kept secure, dry and protected, used only for its intended purpose and may not be altered, moved to another address or sub-hired without permission. The customer may be responsible for reasonable repair or replacement costs for loss, theft or damage beyond fair wear.
8. Return and collection arrangements
Return or collection arrangements will be confirmed with the customer. Equipment must be ready and available at the agreed time and in the condition in which it was supplied, allowing for fair wear. If a return is late or an additional collection trip is required, PartyPop may quote a reasonable additional charge before proceeding.
9. Changes, cancellations and refunds
Changes to the delivery method, address, date or time must be requested in writing and remain subject to availability. Cancellation and refund requests are handled under PartyPop’s Refund & Cancellation Policy and Terms & Conditions. Contact PartyPop at partypopza2023@gmail.com or WhatsApp +27 72 960 9773 and include your order details.